502 Privacy Policy — How We Protect Your Information
This document clearly explains how the 502 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to managing your data transparently, responsibly, and securely.
Updated: January 2026
Information We Collect from You
When you register or use the 502 platform, we collect several categories of information to ensure services run smoothly and securely. All data collection is carried out lawfully and for the benefit of our users.
Account Information
Your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your account on the platform.
Payment Information
Transaction details in MYR (RM), including deposit and withdrawal records via FPX or TNG eWallet. We do not store bank card numbers or sensitive financial information directly — all transactions are processed through secure payment providers.
Device & Browser Information
Your IP address, device type, operating system, browser type, screen resolution, and other technical information automatically transmitted by your device when accessing the platform. This information helps us detect technical issues and optimise the user experience.
Usage Data
Records of in-platform activity including sections visited, session duration, bets placed, games played, and general interactions with the interface. This data is used to improve our services and detect any suspicious activity.
Summary of Data Collected
- Name, email, phone number
- Date of birth (age verification)
- Transaction records in MYR
- IP address and device information
- Session data and platform activity
- Cookie and session tracking information
How Your Information Is Used
Personal information is used to create and manage your account, process identity verification (KYC), resolve login issues, and recover your account when needed.
Payment information is used to process deposits and withdrawals in MYR, verify transactions, and maintain accurate financial records in your account.
Device data and activity are used to detect suspicious login attempts, prevent fraud, identify multi-account usage, and protect the overall integrity of the 502 platform.
Usage data helps us understand how users interact with the platform, identify areas for improvement, and plan more useful new features.
Your email address and phone number are used to send account notifications, respond to customer support enquiries, and deliver important service-related information.
Certain information must be retained to comply with legal requirements, including financial transaction records and identity verification documents as stipulated by applicable regulations in Malaysia.
Cookies, Session Tracking & Browser Data
502 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Types of Cookies Used
- Session Cookies: Required to maintain your login status during an active session. Automatically deleted when you close your browser.
- Preference Cookies: Saves your preferred language settings and display preferences so you do not need to reconfigure them each time you log in.
- Security Cookies: Used to detect unauthorised access attempts and keep your login session secure from session hijacking.
- Analytics Cookies: Collects anonymised usage data to help us understand platform traffic and improve navigation.
You can configure your browser to reject cookies or to alert you when cookies are being sent. However, some platform features may not function properly if cookies are fully disabled, including the login function which requires session cookies.
Data Retention & Our Security Commitment
502 takes a layered approach to protecting users' personal data. All communication between your device and our servers is secured by SSL encryption, ensuring data cannot be intercepted in transit.
Personal data is stored on servers protected by strict access controls. Only authorised staff with a specific need can access user information, and every access is logged for audit purposes.
Passwords are stored in hashed form and cannot be read back — not even by internal staff. This means your password remains secure even in the event of an unexpected data breach.
Inactive user data is retained for the period required under Malaysian law before being deleted or anonymised. Financial transaction records are typically kept for a minimum of seven years in line with financial reporting requirements.
Information Sharing & User Rights
Sharing with Third Parties
502 does not sell, rent, or exchange users' personal information to third parties for marketing purposes. However, in certain limited circumstances, information may be shared with:
- Payment Providers: Information required to process FPX or TNG eWallet transactions is shared with approved payment providers solely for that purpose.
- Authorities: When required by a court order, instruction from a lawful enforcement authority, or a legal obligation applicable in Malaysia.
- Technical Service Providers: In limited cases where external technical providers assist in managing platform infrastructure, under strict confidentiality agreements.
Your Rights as a User
As a 502 platform user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request corrections to any inaccurate or incomplete information in your account.
- Right to Erasure: Request the deletion of your personal data, subject to legal requirements that may obligate us to retain certain records.
- Right to Object: Object to the processing of your data for specific purposes, such as analytics or marketing communications.
- Right to Portability: Request your data in a structured, reusable format.
To exercise any of the above rights, please contact us at [email protected] with a clear description of your request. We will respond within 30 business days.
Policy Changes & How to Contact Us
502 reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or platform practices. Any material changes will be communicated to registered users via in-platform notifications or email.
The "Updated" date at the top of this document will be revised whenever changes are made. It is the user's responsibility to review this policy periodically. Continued use of the 502 platform after any changes take effect will be considered acceptance of the updated policy.
If you have any questions about this Privacy Policy, how we manage your data, or wish to exercise any of the user rights stated above, you can reach the 502 team through the following channels. All communications will be responded to in Bahasa Melayu.
Contact Our Privacy Team
- [email protected]
- Response within 1–2 business days
- General questions: Frequently Asked Questions
